FAQs

  • Use a soft tape measure to measure your head. Measure around the widest part— typically a finger width above the ears and eyebrows.

    Make sure you measure a few times to insure accuracy!

  • Click here to learn the best practices to keep your hat up to shape. If you properly care for your Madeline Janet hat, it will last a lifetime!

  • Currently, we only ship inside the US. If you have a custom request outside of the US, please contact us first.

  • Every custom hat has its own timeline depending on the materials you want, however, generally, they will be finished and shipped within 10-12 weeks.